IIPS Insights

The IIPS publishes Insights focused on the techniques and knowledge to support service delivery outcomes. Click on the front covers to view a summary, where you can also download as a pdf.

The frontline of service transformation (Dec 09)

Working towards better outcomes (Jan 09)

Behaviour change: Bridging the gaps between policy and communication (Oct 08)

What the Citizen Wants (Sep 08)

Data and Privacy: How concerned are citizens about data sharing in the public sector? (May 08)

Promoting Customer Satisfaction (Nov 07)

The time squeeze generation (Jun 07)

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