The IIPS brings thought leadership on service transformation to national and local government. We host events to share our insights and methods, run roundtable discussions for our clients, and pursue an ongoing proprietary research programme of citizen insight. The IIPS is supported by TNS-BMRB and The Futures Company
EventsThe IIPS just closed its 2009 event series with an exploration of public sector innovation. We return with our first event of 2010 in March at the ICA where we will be focusing on young people’s engagement with public services. More details to follow in the New Year |
InsightsThree in four citizens say they are very or quite likely to use technology such as the internet, touchtone phones or interactive TV to find out government information. Source: BMRB FtF omnibus, April 2009 (965 interviews) |
 Customer Centric ChannelsThe Futures Company and TNS-BMRB can help clients develop a multi-channel strategy for their services that optimises the trade-off between tax payers’ investment and customers’ satisfaction. |
