City Hall

The IIPS brings thought leadership on service transformation to national and local government. We host events to share our insights and methods, run roundtable discussions for our clients, and pursue an ongoing proprietary research programme of citizen insight. The IIPS is supported by TNS-BMRB and The Futures Company

 

Events

Join the IIPS for their next event on the 13th April at the ICA, where we will be focusing on young people’s levels of democratic engagement and looking at whether we really understand what makes them tick. How might we better engage young people politically and socially?

  

Insights

In an era of austerity, over seven in ten GB citizens still say they would rather see taxes increased in order to keep spending on public services at today’s levels rather than see key services such as health and education cut.
Source: TNS-BMRB FtF omnibus,
Jan 2010 (1,008 interviews)

  

Customer Centric Channels

The Futures Company and TNS-BMRB can help clients develop a multi-channel strategy for their services that optimises the trade-off between tax payers’ investment and customers’ satisfaction.